Frequently Asked Questions

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I’m considering cancelling my trip

Please click on this link to read more about the terms & conditions for cancelling.

 

Breakfast

Q: What is included for the breakfast at the hotel?

A: Please be aware that the breakfast served will vary depending on the hotel. Some hotels will offer a breakfast buffet including sandwiches, cereals, yogurts, juices and hot drinks etc. Others might only offer a “continental breakfast” including tea, coffee, juice and toast.

Cameras inside the stadium

In most cases bringing a camera in to the stadium will not be permitted. This is to prevent professional photographers etc from taking photographs without having a press card or authorisation. However, in many cases, despite being stated in the terms & conditions that cameras are not permitted some people bring them into the stadiums anyway and no action is taken. As long as you are aware that an inspection might take place and your camera could be confiscated, in which case you can collect it after the game/concert. The choice is yours!

Tickets

Q: I would like to purchase tickets for an event only, will Nickes.com be able to help me with this?

A: Our ticket and hotel packages offer the best deals to clients, but on some occasions we are able to offer tickets only. Please email us at sales@nickes.com with your request.

Q: How do I know which part of the stadium my ticket will be for?

A: For seat numbers and sections of tickets purchased through Nickes.com we can only pass on information that has been confirmed to us by our subcontractors (E.g. clubs, other partners etc). This will be stated in your booking confirmation. However we can provide further details regarding your seats one week prior to the event.

Moved / Cancelled or Abandoned Events

In reference to the specific terms & conditions for Nickes.com, paragraph 2.

Nickes AB cannot be held liable for moved/cancelled or abandoned events. It is the customer’s responsibility to check for any possible changes that may occur before making the reservation. The customer must check that no changes have been made to the time and date of the event a couple of weeks ahead of departure, a couple of days before departure and again a day prior to travelling. This can be done at Nickes.Com or on the tickets. If the change means you will miss the game due to travelling out on the same date as the event takes place, or by not following our recommendations, Nickes AB can not be held liable. Anyone watching more than one game during the trip is liable for checking that these are not played on the same date. Should the changes lead to additional costs for re-bookings of e.g. transports, accommodation, tickets etc or if cancellation fees arises these will be charged to the customer. In the event of a game/show being moved/cancelled or abandoned the ticket will be valid for the new date of the event. Customers must keep their tickets to claim any possible compensation. This compensation/refund can only be paid out to customers if Nickes AB receives a refund from the organisers of the event. If the organisers of the event decide to take other measures, Nickes AB will follow these procedures and pass on the information to our customers. The customer can not be compensated for the full value (i.e. for transports, accommodation etc) of this trip. A handling fee of minimum £60 (or €65) for cancellations due to cancelled / moved events will always be charged.

We always follow our subcontractor’s rules & regulations for cancellations / re-bookings and always try to solve problems in any of the following ways:

1. We try to get your booking onto the new date, with risks for re-booking fees.
2. We cancel the trip, with the risk of cancelation fees.
3. We try to find another game for your trip that suits your travelling dates. However, please be aware that additional charges such as cancelation fees, tickets to new game, any new transport arrangements (trains, buses etc) to another city will apply.

Gift Cards

Gift Cards can make an excellent present to a sports enthusiast. Give a Nickes.Com Gift Card to someone special who can then use it towards the experience of their choice! You choose the value!

1. Complete the form here.
2. We will send you the Gift Card and an invoice within 2 working days.
3. The gift card will be activated when we receive the payment. If we do not receive payment by the due date stated on the Invoice the Gift Card will be cancelled.

Gift Cards are valid for up to 24 months after the date they were ordered. After the final date of the Gift Card has passed it will be deleted from our system automatically and invalid to use for purchase.

Should you have any questions, please contact: Tel: 0046 (0)36-14 14 43 E-mail: sales@nickes.com

Passports

For more information about passports for British Citizens: http://www.ips.gov.uk

Health Care

Don’t forget to get your European Health Insurance Card (EHIC) before you travel. You can apply on the Department of Health or European Health Insurance Card website, alternatively phone 0845 606 2030. This will allow you the rights to healthcare that becomes necessary during a temporary visit to EEA (European Economic Area) countries or Switzerland. The EHIC replaced the E111 form in Jan 2006. The E111 form is no longer valid. EHIC does NOT mean you are insured you will still need appropriate insurance to ensure you are fully covered for all eventualities.

Name Change

If you change your name, eg in the case of marriage, a new passport will be required. If you are getting married while abroad the best solution is to register the name change after returning home. This means you can book the whole trip under the name you currently have on your passport. The same applies for flight tickets. In the UK you can visit any of the passport offices in person to apply for your new passport, have it amended or get advice.

VAT

Q: How much VAT do you charge?

A: As a Swedish Tour Operator Nickes AB’s VAT charges are:

Package Tour within Sweden inc. transport = 2.67% VAT

Package Tour within Sweden excl. transport = VAT subject to rules and regulations for acomodation, tickets to events etc

Package Tour outside of Sweden inc transport but within EU = 2.67% VAT

Package Tour outside of Sweden excl. transport but within EU = No VAT

Package Tour outside of the EU (regardless of transport inclusion) = No VAT

Privacy Policy

General terms

Nickes.Com org.no 556604-1231, protects your personal privacy. You should always be able to feel confident when you submit your personal information to us. With this Privacy Policy, we describe how we ensure that your personal information is processed in accordance with applicable law.

Responsible for personal data

Nickes.Com is personally responsible for processing your personal data and is responsible for processing in accordance with applicable law. We are available at sales@nickes.com or by phone at +46 (0)36 14 14 43.

How do we collect personal data?

When you book a trip, additional service, or personal contact with us or when you register for newsletters, etc. we collect personal information such as name, address, phone number, email, gender and birthday data. Why do we collect personal data? We collect the necessary information to fulfill our travel agreement with you. If we do not have a contractual relationship or other legal basis for managing your personal information as support, you have agreed to treat them in order to send us newsletters, for example.

For what purpose are the data collected?

The information is required for us to administer, deliver and provide customer service through the Travel Service or any of the other services we provide. Among other things, Your personal information is used for mailing and providing information via e-mail, text and / or phone calls for the journey itself. Your contact details and booking information can also be used for customer surveys.

How long is the information saved?

After your trip, your customer information and travel history will be saved in 1-2 years (maximum two years) unless you are actively agreed to keep your information longer. We also save your personal information on other reasons than travel agreements, such as to comply with the Accounting Act. The statutory requirements under other laws govern how long we have to save your data. If you have registered to receive a newsletter, you can cancel any further postings at any time.

Who else has access to the personal data?

In order to fulfill our agreement, the information is forwarded to the suppliers responsible for their part of the trip, ie. airlines, hotels, car rental companies, etc. We have taken all reasonable legal, technical and organizational measures to ensure that your personal information is handled securely and with an adequate level of protection.

Personal data in third countries.

We arrange travel to the whole world and therefore personal data is transferred to partners or suppliers outside the EU / EEA. When this happens, all reasonable legal, technical and organizational measures are taken to ensure that your personal information is handled securely and with adequate protection even in non-EU countries.

Security

We take appropriate security measures to protect your personal data from loss or unauthorized access, use, modification or disclosure. We work continuously with "built-in data protection and data protection by default". Your rights You are entitled to request access and correction or, in some cases, deletion of your personal information, request limitation of continued processing of your personal data and a right to object to the treatment. In such case, we will notify each recipient of the personal data of any corrections or deletion of data, as well as limitation of processing of data according to your request. You have the right to, through a written application, receive a register extract, including, among other things, the personal data that are registered about you, the purpose of the treatment and the recipients of which the information has been provided or to be disclosed. Upon your request or on our own initiative, we will correct, disassemble, delete or supplement information that is found to be incorrect, incomplete or misleading. If you do not want us to process your personal information for example. direct marketing, you are entitled to withdraw your consent at any time and / or unsubscribe from our marketing announcements. Once we have received your withdrawal, we will cease processing your personal information for the purpose you submitted your consent. You are entitled to data portability, that is, a right to request that your personal data be transferred to another person. You are entitled to file a complaint with the Data Inspectorate if you believe that we do not properly process your personal information. Read more at www.datainspektionen.se.

 

Quote Request / Booking

The initial six steps are not binding.

1. The first step is to use our trip generator at nickes.com or e-mail / phone to receive a quote.
2. You will obtain information / a quote via telephone or in writing (fax/email) as soon as possible. Read through and check that everything is in accordance with your requirements. For any changes / additions we ask you to please contact us so we can amend your reservation.
3. The quote will provide you with information on your potential booking outlining the costs involved. It will also give you information on how to go ahead and confirm the trip.
4. When you are satisfied with the quote, you can contact us via email/fax or telephone.
5. In the event of price changes or sell outs you will be contacted by us before we send you a booking confirmation. If everything is in accordance with the quote given you will receive a booking confirmation from us, stating all the inclusions, and instructions for confirmation/payment. It sometimes happens that the package tour you have booked is already sold out, in this situation we will inform you and try to offer an alternative solution.
6. It’s only after you have obtained a written booking confirmation the reservation becomes 100% confirmed by us.


The booking becomes binding.


7. Only after you confirm the booking will you be liable to pay for your trip. If you have already paid the registration fee without confirming your booking via you will also be responsible for this charge. After confirmation all bookings will be subject to the general terms and conditions of the Travel Industry and Nickes.com specific ones.
If anything is incorrect on your booking confirmation please wait before confirming payment. Everything in your booking confirmation needs to correspond with what you have actually booked before you confirm. It’s therefore essential that you obtain a new booking confirmation with the correct details before you confirm your booking. The new booking confirmation is to be obtained by post or email.
8. When the person making the order confirms the booking this will be regarded as a confirmation for all travellers in the group and all members of the travelling party will be obliged to pay. When cooperate groups are confirmed and / or request invoicing this will be regarded as a confirmation for all travellers, and the company will be liable to pay for all members of the travelling party. If the booking is not confirmed the price in the booking confirmation can not be guaranteed and is subject to change.
9. The last day for payment is clearly stated on the booking confirmation.
10. Your travel documents will be sent out to you no later than a week prior to the event. All documents are to be delivered by Friday the week before the event.

Things to consider

1. Check that your passport is valid and will not expire during your trip. Please make sure that a passport is sufficient and a visa is not required.
2. Check your insurance protection prior to your departure.
3. For some countries vaccinations are required. However for trips within Europe it is usually not necessary. Ask your doctor, or get in touch with your nearest vaccination centre, for further information.
4. Remember that a doctor’s certificate is required in order to take certain medicines with you on your trip. Bring a prescription from your doctor so that you can present this at the customs and passport controls.
5. Exchange
money into the local currency. Check that your credit/debit card is valid.

Travel Documents

Q: When will I receive my travel documents?
A: No later than a week prior to the start of the event.

Q: What does the travel documents include?
A: The travel documents include a memo with all the details for your trip, information about the destination and the event. It will also include a booking confirmation that will work as evidence / receipt for the trip you have purchased. You will need to bring this with you on the trip.

Late arrival to the hotel

Q: We are expecting to arrive late to the hotel, what do we do?
A: Contact us at Nickes.com, prior to your departure, or while making your way, and we will pass on your message to the hotel.

Transport

Q: What type of transport is included in the package tour?
A: If you have purchased a package tour that includes a flight, accommodation, and a ticket to an event, that means a return flight is included. Transfers between airports, hotels and venues are not included, although they can be added on request.

Vaccination

Visit WHO for health advice when travelling abroad. Nickes.Com are not liable for any information provided on other websites. It is the customer’s own responsibility to judge whether the advice given is correct and check which vaccinations are needed for entering a particular country.

Travel Agents

We at www.nickes.com are always willing to work with Travel Agents. Please contact sales@nickes.com for more information on how we operate, and how we can work together. Please get in touch if you have any enquiries.

Time Zones

Read More about the time zones for different countries on http://www.timeanddate.com/worldclock

The Travel Guarantees Act

Nickes AB have, as a Tour Operator and provider of package tours, lodged a security bond through Kammarkollegiet.
The purpose of The Travel Guarantees Act is to protect travellers that have purchased a package tour. Anyone who arranges or sells travel arrangements regulated in the Travel Guarantees Act must, prior to selling or marketing these arrangements, lodge security with the Swedish Legal Financial and Administrative Services Agency. Should the trip for any reason not be completed, the guarantee can be used to reimburse the affected traveller, who will have to make a claim through the Travel Guarantee Board. You can check with Kammakollegiet if the tour operator has lodged security before purchasing your trip.
The Travel Guarantees Act (SFS 1972:204) is in place to protect the financial interests of customers having purchased travel arrangements / flight tickets for a Package Tour in the following two cases:
1. A package tour is cancelled prior to departure from Sweden.
2. Early return home due to the whole package tour not being completed.

For questions regarding the travel guarantee and how it protects you as a customer contact:
Kammarkollegiet:
BOX 2218
103 15 Stockholm Sweden.
Tel: +46 (0)8 700 08 00
FAX +46 (0)8 203 88 1

ESTA applications

Mandatory for all passangers travelling to the U.S. ESTA stands for “Electronic System for Travel Authorization” and is in place to trace so called “High Risk Passengers” ahead of travelling. ESTA has been in place since August 2008. From 12 January 2009 all citizens in countries that include the Visa Waiver Program, Sweden and UK being two of them, are required to register and applying for authorization via ESTA prior to entering USA.

Travel Advice

England
The customer must keep him/herself informed about the following details:

If league games are:
• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk of being postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to England watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days (or to be even more on the safe side Friday – Tuesday i.e. 4 nights / 5 days) to cover themselves against all eventualities.
Games scheduled to be played on Saturdays can be moved to Sundays and also Friday or Monday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
Games may sometimes be rescheduled to be played during the week (e.g. on a Monday) due to cup games, TV broadcasting, etc. This is rare but does happen, therefore:
• For games over The Easter period we recommend you to make your trip from Thursday – Monday.
• For games around New Year we recommend you staying until at least the 3rd of January.
• For games being played during the week we recommend you to travel out no later than the day before the game, and travel back the following day after the game at the earliest.
• When games are rescheduled by clubs or broadcasters that does not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time. Always check dates for later rounds of League Cup and FA Cup games. Should either team you wish to travel and see reach the later stages in either of these competitions the Premier League game scheduled for that date be postponed
For games over the weekend we advise that you arrive in England by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.

Times for Kick Off
Kick off scheduled for Saturdays 15.00 (UK time) may be changed to 12.00, 12.30, 13.00, 13.30, 14.00, 16.05, 17.00 or 17.15 on the same day. They can also be rescheduled for Sundays, same Kick Off times as above applies.
Matches due to be played on Saturdays and/or Sundays may be switched to Mondays 19.45 or 20.00pm.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

For bookings on the same day, and up to a few weeks after, the fixture list for the new season has been released by the Premier League please be aware that dates and times for all fixtures may change. This could be due to TV broadcasting, clubs being involved in cup competitions (domestic and international), security reasons by the police etc.

Spain
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Spain watching football over a weekend is to make it a a Friday – Monday stay, 3 nights / 4 days (or to be even more on the safe side Friday – Tuesday i.e. 4 nights / 5 days) to cover themselves against all eventualities. Games scheduled to be played on Saturdays can be moved to Sundays and also Friday or Monday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
For games over the weekend we advise that you arrive in Spain by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.
Games are sometimes also played during the week, e.g. on a Wednesday. For these games we advise you to make it a 3 nights / 4 days stay, arriving in Spain by Tuesday lunchtime and travel back Friday.
When games are rescheduled by clubs or broadcasters that does still not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off is normally Saturdays or Sundays the following times: 11.30, 14.00, 17.00, or 19.45. Games may be moved from Saturday to Sunday, or the other way round, any of the times above. Occasionally games are also played on Friday and Monday evenings.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

Italy
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Italy watching football over a weekend is to make it a Friday – Monday stay (3 nights / 4 days). Or to be even more safe, Friday - Tuesday (4 nights / 5 days). Games scheduled to be played on Saturdays can be moved to Sundays and also Friday or Mondayevenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
For games over the weekend we advise that you arrive in Italy by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.
Games are sometimes also played during the week, e.g. on a Wednesday. For these games we advise you to make it a 3 nights / 4 days stay, arriving in Italy by Tuesday lunchtime and travel back Friday.When games are rescheduled by clubs or broadcasters that does still not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off is normally Saturdays or Sundays any of the following times: 15.00, 18.00 or 20.30. Games may be moved from Saturday to Sunday or vice-versa any of the times above. Occasionally games are also rescheduled for Friday evenings.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

Germany
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Germany watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days. However if you are making your own way to Germany by road, Friday – Sunday may be just as suitable. For mid week games, ie Wednesdays,we advise that you stay Tuesday - Thursday (2 nights / 3 days) and arrive in Germany Tuesday lunch time.
Games scheduled to be played on Saturdays can be moved to Sundays and also Friday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
For games over the weekend we advise that you arrive in Germany by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.
When games are rescheduled by clubs or broadcasters that still does not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Kick Off Times
Kick off is normally Saturdays or Sundays the following times: 15.00, 17.00 or 17.30. Games may be moved from Saturday to Sunday or vice-versa any of the times above. Occasionally games are also moved to Friday evenings.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures. .

Scotland
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Scotland watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days, or Friday – Tuesday, 4 nights / 5 days, to cover themselves against all eventualities. However if you are making your own way to Scotland by road, Friday – Sunday may be just as suitable.
Games scheduled to be played on Saturdays can be moved to Sundays and also Friday or Monday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
Games may sometimes be rescheduled to be played during the week (e.g. on a Monday) due to cup games, TV broadcasting, etc. This is rare but does happen, therefore:
• For games over The Easter period we recommend you to make your trip from Thursday – Monday.
• For games around New Year we recommend you staying until at least the 3rd of January.
• For games being played during the week we recommend you to travel out a day prior to the game, at the latest, and travel back the day after the game have been played at the earliest.
• For games over the weekend we advise that you arrive in Scotland by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.
When games are rescheduled by clubs or broadcasters that still does not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off scheduled for Saturdays 15.00 may be changed to 12.00, 12.30, 13.00, 13.30, 14.00, 16.05, 17.00, 17.15 on the same day or on Sunday 12.00, 12.30, 13.00, 13.30, 14.00, 16.05, 17.00, 17.15.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

Denmark
The customer must keep him/herself informed about the following details: br>If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Denmark watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days. However if you are making your own way to Denmark by road, Friday – Sunday may be just as suitable.
Games scheduled to be played on Saturdays can be moved to Sundays and also Friday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
• On rare occasions games may be played during the week, e.g. on a Wednesday.
• For games over The Easter we advise you to travel Thursday – Monday.
When games are rescheduled by clubs or broadcasters that does still not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off scheduled for Sunday: 15.00 may be changed to 17.00 or 19.00 on the same day, or be switched Saturday, same Times for Kick Off applies.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.
Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

Holland
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Holland watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days. Games scheduled to be played on Saturdays can be moved to Sundays and also Friday evenings. This is due to games being subject to television broadcasting, meaning dates as well as can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
• On rare occasions games may be played during the week, e.g. on a Monday.
• For games over Easter we recommend you to travel Thursday – Monday.
For games over the weekend we advise that you arrive in Holland by Friday lunchtime, in order to cover yourself should the game being rescheduled for Friday night. When games are rescheduled by clubs or broadcasters that does still not mean the time and date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Kick Off timesKick off is normally Saturdays or Sundays: 12.30, 14.30, 19.30, 20.00, 20.15 or 20.30. Games may be changed from Saturday and Sunday, or vice-versa. On rare occasions games can also be rescheduled for Friday evenings.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

France
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to France watching football over a weekend is to make it a Friday – Monday stay, 3 nights / 4 days. Games scheduled to be played on Saturdays can be moved to Sundays and also Friday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
• On rare occasions games may be played during the week, e.g. on a Monday.
• For games over The Easter Weekend we recommend you to travel Thursday – Monday.
For games over the weekend we advise that you arrive in France by Friday lunchtime, in order to cover yourself should the game be rescheduled for Friday night.
When games are rescheduled by clubs or broadcasters that does still not mean the date and time is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off is normally Saturdays or Sundays: 17.15, 20.00 or 20.45. Games may be changed from Saturday to Sunday or vice-versa, same Times for Kick Off applies. Games can also be rescheduled or Friday evenings.

Risks with flights on Fridays & Sundays
Games could be moved from Saturday to Sunday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

Portugal
The customer must keep him/herself informed about the following details:
If league games are:• Scheduled for the same day as potential cup fixture dates, i.e. domestic cups, The Super Cup, Intertoto Cup, The Club World Cup, Europa and Champions League.
• At risk to be postponed / moved back in order to give teams more time to rest in between games.
• At risk of being rescheduled due to a cup replay.
• Customers planning to see more than one game during their trip are also advised to make sure that these games are not being played on the same day.
A general recommendation for customers travelling to Portugal watching football over a weekend is to make it a Friday – Tuesday stay, 4 nights / 5 days. Games scheduled to be played on Saturdays can be moved to Sundays, Mondays or even Friday evenings. This is due to games being subject to television broadcasting, meaning dates as well as Kick Off times can be switched at short notice. Teams advancing in cup competitions (domestically and internationally) may also have an impact on the fixture list. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.
For games over the weekend we advise that you arrive in Portugal by Friday lunchtime, in order to cover yourself in should the game be rescheduled for Friday night.
When games are rescheduled for another date by the clubs or the broadcasters that does still not mean the date is definite. The game could be moved again due to teams advancing in one of the cup competitions or broadcasters deciding to change their programme schedule one more time.

Times for Kick Off
Kick off is normally Saturdays or Sundays any of the following times: 17.00, 18.00, 18.15, 18.30, 19.00, 19.45, 20.00, 20.15, 21.30, 22.15, or 22.30. Games may be changed to Saturdays, Sundays or Mondays any of the times above. Occasionally games can also be rescheduled for Friday evenings.

Risks with flights on Fridays & Sundays
Games could be moved and played Friday, Saturday, Sunday or Monday. Depending on time for kick off you may be forced to book a later flight in order to be able to watch the whole game, or risk missing the game completely.

Risks with flying on the day of the game
Any delays with regards to your transport could result in you not getting to the stadium in time for the kick off, or missing your flight home. We will of course help you whatever travel arrangements you make. However, we want you to be aware of the risks involved should you decide to travel without covering yourself for possible rescheduling of fixtures.

F1 Trips
For F1 trips we advise you to make it a Friday – Monday stay, 3 nights / 4 Days. Should you travel on the day of the race incidents leading to the race finishing later than expected could result in you missing your return flight. On the day of the race a large number of people will be making their way back home from the circuit by public transport, i.e. buses, trains, or taxis. Delays could result in you not get to the airport in time for departure. Normally the circuits are located outside of the city centre and after the race you may have to go back to the hotel to pick up your luggage before travelling out to the airport. These recommendations are mainly to help our customers avoid additional costs for re-booking their accommodation and flights.

The Travel Guarantees Act
Nickes AB have, as a Tour Operator and provider of package tours, lodged a security bond through Kammarkollegiet.
The purpose of The Travel Guarantees Act is to protect travellers that have purchased a package tour. Anyone who arranges or sells travel arrangements regulated in the Travel Guarantees Act must, prior to selling or marketing these arrangements, lodge security with the Swedish Legal Financial and Administrative Services Agency. Should the trip for any reason not be completed, the guarantee can be used to reimburse the affected traveller, who will have to make a claim through the Travel Guarantee Board. You can check with Kammakollegiet if the tour operator has lodged security before purchasing your trip.
The Travel Guarantees Act (SFS 1972:204) is in place to protect the financial interests of customers having purchased travel arrangements / flight tickets for a Package Tour in the following two cases:
1. A package tour is cancelled prior to departure from Sweden.2. Early return home due to the whole package tour not being completed.
For questions regarding the travel guarantee and how it protects you as a customer contact:
Kammarkollegiet:BOX 2218 103 15 StockholmSweden.
Tel: +46 (0)8 700 08 00FAX +46 (0)8 203 88 1

Payment

General

Step 1 – Confirming your trip
By confirming your booking you will accept "The travel industry’s General terms & conditions for package tours" as well as Nickes AB’s specific ones. The acceptance must be completed by 14.00 on the date of expiry stated in your booking confirmation.

Step 2 – Registration Fee
After confirming your booking you are obliged to pay Nickes.Com and any cancellation insurance fee by the date of expiry, as stated in your booking confirmation.

Step 3 – Completing your payment
Please state your name and booking reference number when making your payment. If you fail to complete your final payment you will be contacted by Nickes.com. There are four different payment methods available:

1. Credit card
Go to www.nickes.com and click on “Payments” to pay your registration fee with VISA or Master Card.

2. Bank Transfer.
Contact Nickes.com for bank details. Please state your name and reference number.

3. Invoice
We can send you an invoice. Send an email to sales@nickes.com and request an invoice. An additional charge of 70 SEK will be added for this service. You will receive one invoice for the registration fee and another one to complete the payment for your trip, via email or post.

4. Gift Card
Send an email to sales@nickes.com and state your Gift Card number. Then post your Gift Card to Nickes.com immediately.

Terms and Conditions

Read more about our terms and conditions here

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